Frequently Asked Questions

We are currently updating our website and suppliers. To shop please visit our etsy page. HullRugsUK
 

We are currently updating our website please visit our Etsy page to order and pay using card, PayPal or Klarna.    

 
FREE UK DELIVERY

England: Free Delivery
Parcelforce  or DX Free standard delivery service. 1- 3 Working days unless  otherwise stated. Please leave the correct email so we can contact you  with a delivery date.

Same day delivery in Hull on selected rugs only 

FREE Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be clean, unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt/order number or proof of purchase.

Shipping
You  can return your rug free of charge. The courier will collect your rug  from your original delivery address and provide your return label.  Please package your rug up as it was delivered. (fully covered)

Refunds
Once we receive your item, we will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your debit card/PayPal (or original method of payment).
Refunds  can take up to 7 working days depending on method of payment. Want your  refunds quicker? Pay with PayPal for faster refunds.